FAQ

1. What products does PrimeTone Woods offer?

We provide premium tonewoods, exotic hardwoods, turning blocks, burl pieces, and specialty wood materials used for instrument building, furniture making, woodworking, and craft projects.

2. What payment methods do you accept?

We accept major credit cards, PayPal, and other secure payment options available during checkout. All transactions are processed through trusted and encrypted payment gateways.

3. How long does order processing take?

Orders are typically processed within 1–3 business days. During peak seasons or holidays, processing times may be slightly extended.

4. What are your shipping times?

Standard shipping generally takes 7–15 business days, depending on the destination and postal service conditions.

5. Will I receive tracking information?

Yes. Once your order has shipped, we will email you a tracking number. Tracking updates may take 1–3 business days to appear depending on the carrier.

6. Do you accept returns or exchanges?

If you receive an item that is damaged or incorrect, please contact us within 7 days of delivery. We will assist you according to our return policy.

7. Can I modify or cancel my order?

If your order has not yet been processed or shipped, we may be able to modify or cancel it. Please contact us as soon as possible.

8. What if my package is delayed?

Shipping delays may occur due to customs, weather, or carrier volume. If your package is significantly delayed, feel free to reach out and we will help investigate.

9. Do you ship internationally?

Yes. PrimeTone Woods ships to most countries worldwide. Delivery times vary depending on the destination.

10. How can I contact customer support?

You can reach us at veinovyh1138@hotmail.com, and we typically respond within 24–48 hours.